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Is there a different form required when a "broker" is required on the forms? If so, which form is it? If a different form is required, we'd likely need to update the integration, but that would require the UPS API supporting it - which I don't have a way to know if it does or not. The UPS commercial invoice template (you can view a blank sample by going to the UPS forms library) doesn't include a "notes" or "broker" field (ShipStation also does not have a "broker" field) so I'm not sure where that data would live.However, if it doesn't you can always choose the browser print option instead of ShipStation Connect, and you can then use the "system dialog" to print as many copies as you want. I do not know if the DHL commercial invoice also does this. The commercial invoice PDF file for UPS that you print through ShipStation does include 3 copies of the invoice - so you only need to print once and you'll have all three copies required.So I'm going to follow up to see if this is expected. Often buyer and recipient are the same, but sometimes they are not. I do see on the UPS commercial invoice that the recipient name/address is used in both the Ship To and Sold To areas.There are a few observations I did make that I'd like to share in this thread for others reading it though. I'm going to follow up with them next week to see what kind of information we can provide around this and hopefully offer some next steps for you. Most of what was discussed in this thread likely falls under what we'd consider "compliance" with international shipping (that is, what data gets transmitted and where does that data end up), but due to the holiday the individuals that would likely be able to tell us some of the specifics you'd like to know are out of the office.
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Hi and I were discussing this and I wanted to let you know that we are still looking into this.